Refund policy

100% MONEY BACK GUARANTEE

We are confident that you will love all of our eye lashes and products. If for any reason you are unhappy with your purchase, all orders have a 30 day money back guarantee from the date of purchase.

INITIATING A RETURN

To initiate a return or exchange, please contact us via email at maximeyesbycharr@gmail.com and allow up to 2 business days for a reply from our Customer Service Team. 

SHIPPING ISSUES & DELAYS

Please note that due to current logistics challenges in the US & Canada, standard shipping orders may take up to 5-10 business days to arrive. If your order has not been received within 5-10 business days of purchase, please contact us via email at maximeyresbycharr@gmail.com and our Customer Service Team will look into it within 2 business days.